We helped Hilton engage, communicate with and train their internal teams.

After many years helping them talk to their customers, Hilton then came to us with a different brief: could we help them train their frontline staff to provide exceptional customer service? So we came up with a game plan.

We created and delivered a training game, complete with characters, cards, boards and a spinner; all designed to entertain and educate staff. And all produced on time and on budget.

The game was a huge hit. After trialling the game successfully at its annual conference, Hilton’s hotels across Europe, the Middle East and Africa are now using it for training.

ClientHilton WorldwideServicesConcept development, Design, Production, Illustration